Refund policy
Return & Refund Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, the product must be unused, unopened where applicable, in its original packaging, and in the same condition in which it was received. You will also need the receipt or proof of purchase.
To request a return, please contact us at info@oputeglobal.com before sending any product back.
If your return is accepted, we will provide you with the return address and instructions on how and where to send your package. Products returned without prior authorization may not be accepted.
Please note that customers may be responsible for return shipping costs unless the return is due to a defective, damaged, incorrect, or otherwise confirmed issue with the product.
You can always contact us regarding any return questions at info@oputeglobal.com.
Damages and Issues
Please inspect your order upon delivery and contact us as soon as possible if the product is defective, damaged, leaking, incorrectly supplied, or if you receive the wrong item.
Please provide your order number and, where applicable, photos or other information that can help us evaluate the issue.
Once the issue has been verified, we will work with you to provide an appropriate solution, which may include replacement, refund, credit, or another mutually agreed resolution.
Non-Returnable Items
Certain products cannot be returned for safety, quality-control, or customization reasons.
Non-returnable products may include:
- Products that have been opened, used, mixed, applied, or partially consumed
- Products whose original seal or packaging has been materially damaged
- Custom-formulated or specially manufactured products
- Custom specifications, colors, packaging, or private-label products
- Products manufactured specifically against a customer's purchase order
- Products that cannot be safely returned due to transportation, chemical-handling, or regulatory restrictions
- Clearance or final-sale products where clearly identified before purchase
If you are unsure whether a product is eligible for return, please contact us at info@oputeglobal.com before returning it.
Customized and B2B Orders
Customized products, OEM/ODM products, special formulations, made-to-order products, and other products produced specifically according to customer requirements are generally not eligible for return due to change of mind.
If such products are defective, damaged, incorrectly manufactured, or materially inconsistent with the agreed specification, please contact us and we will evaluate the issue based on the applicable order specifications and commercial agreement.
For large-volume B2B orders, project orders, or orders governed by a separate quotation, purchase agreement, or contract, the return and refund terms stated in the applicable commercial agreement will take precedence where permitted by law.
Exchanges
If you wish to exchange an eligible product, please contact us first.
In most cases, the fastest way to receive a different product is to complete the approved return process and place a new order for the required item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, where applicable under European Union consumer law, consumers receiving eligible merchandise in the European Union have the right to cancel or return their order within 14 days without providing a reason.
Returned products must be unused, unopened where applicable, in their original packaging, and in the same condition in which they were received.
This cooling-off right may not apply to certain customized, made-to-order, opened, used, or otherwise exempt products as permitted by applicable law.
Refunds
We will notify you after we have received and inspected your return and inform you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: